Ich Kann Telefonieren Aber Nicht Angerufen Werden Festnetz

Willkommen in Deutschland! Planning your trip or settling in, even temporarily, often involves setting up communication. One common puzzle many newcomers face is the frustrating situation: “Ich kann telefonieren aber nicht angerufen werden” – I can make calls, but I can’t receive them, on my landline. This guide will help you understand why this happens and, more importantly, how to fix it. We’ll cover everything from common causes to troubleshooting steps, ensuring you stay connected during your time in Germany.

Understanding the Problem: Why Can't I Receive Calls?

The “Ich kann telefonieren aber nicht angerufen werden” problem stems from several potential issues. It's rarely a simple 'on/off' switch. Instead, it's usually a configuration problem, a line issue, or a technical glitch. Let's explore the most common suspects:

1. Incorrect Wiring and Connections

This is the most frequent culprit, especially when you've recently moved or changed your phone setup. German telephone wiring differs from some other countries. The way your phone is plugged into the wall socket directly impacts its ability to receive incoming calls.

Important: Germany uses the TAE (Telekommunikations-Anschluss-Einheit) connector system. You'll likely see TAE-F (for phones) and TAE-N (for other devices like answering machines) sockets. Plugging your phone into the wrong socket will typically allow outgoing calls but prevent incoming ones.

Action: Double-check that your telephone cable is plugged into the TAE-F socket. It’s usually the one marked with a phone symbol. If you're using an adapter from a different plug type, ensure it's correctly wired for TAE-F.

2. Router Configuration (VoIP Phones)

If you’re using a Voice over Internet Protocol (VoIP) phone that connects to your router rather than directly to the wall socket, the problem likely lies within your router's configuration.

Action: Access your router's settings (usually by typing its IP address into your web browser - check your router's manual). Look for settings related to "Telephone," "VoIP," or "SIP." Ensure that your phone number is correctly registered with the router. Also, check for any firewall settings that might be blocking incoming calls.

3. Call Diversion (Rufumleitung) Issues

It's possible that call diversion is accidentally activated. This feature forwards incoming calls to another number. If a diversion is set up incorrectly or to a non-existent number, you won't receive calls.

Action: Check your phone's settings or your provider's online portal for call diversion options. Deactivate any diversions that you haven’t intentionally set up. You can usually deactivate diversions using specific codes on your phone. Contact your provider to learn the codes for your phone model.

4. Number Porting Problems (Nummernmitnahme)

If you recently switched providers and requested to keep your existing phone number (Nummernmitnahme), there might be an issue with the porting process. It can take a few days for the number to be fully transferred, and sometimes technical hiccups occur.

Action: Contact your new provider and inquire about the status of your number porting. They can check if the process is complete and identify any potential problems.

5. Line Faults and Technical Issues

Sometimes, the problem is simply a fault with the telephone line itself. This could be due to damaged cables, issues at the exchange, or other technical problems beyond your control.

Action: Test your phone on a different landline connection, if possible. If the problem persists on another line, the issue is likely with the phone itself. If the problem only occurs on your line, contact your provider to report a fault.

6. Blacklisting/Blocked Numbers (Rufnummernsperre)

While less common, it's possible that you've accidentally blocked specific numbers or inadvertently activated a feature that blocks all incoming calls from unknown numbers.

Action: Check your phone's settings for any call blocking features or blacklists. Deactivate them or remove any numbers you don’t want to block.

7. Incorrect Dial Tone Setting

Some older phones have settings for different dial tones, which can affect call reception. While less common with modern phones, it's worth checking if your phone has such a setting and if it's set correctly for Germany.

Action: Consult your phone's manual for dial tone settings. The correct setting for Germany is usually "Tone dialing" or "Mehrfrequenzwahl (MFV)."

8. DECT Phone Base Station Issues

If you're using a DECT (Digital Enhanced Cordless Telecommunications) phone (a cordless phone with a base station), the problem might be with the base station's connection or configuration.

Action: Ensure the base station is properly connected to the TAE-F socket and powered on. Try resetting the base station by unplugging it for a few minutes and then plugging it back in. Re-register your handsets with the base station according to the manufacturer's instructions.

Troubleshooting Steps: A Practical Guide

Now that you know the potential causes, let's walk through a step-by-step troubleshooting process.

1. Visual Inspection: Start with a thorough visual inspection of all cables and connections. Make sure everything is securely plugged in and that there are no visible signs of damage.
2. TAE Socket Check: Confirm your phone is plugged into the TAE-F socket. Use an adapter if necessary, ensuring it's wired correctly.
3. Phone Self-Test: Many phones have a self-test function that can diagnose basic issues. Consult your phone's manual for instructions.
4. Router Reboot (VoIP): If you're using a VoIP phone, reboot your router. This can often resolve temporary glitches.
5. Call a Known Working Number: Attempt to call a number you know is working (e.g., a friend's mobile phone) to confirm that your phone is generally capable of making calls.
6. Test with Another Phone: If possible, try connecting a different phone to the same TAE socket. This will help you determine if the problem is with your phone or the line.
7. Check Call Diversion Settings: Use your phone's menu or your provider's online portal to verify and deactivate any call diversions.
8. Contact Your Provider: If you've exhausted all other options, contact your provider's technical support. Be prepared to provide them with details about your setup and the troubleshooting steps you've already taken.

Contacting Your Provider: What to Expect

When you contact your provider, be ready to answer these questions:

• Your phone number and customer ID.
• A description of the problem: "Ich kann telefonieren, aber ich kann nicht angerufen werden."
• When the problem started.
• What troubleshooting steps you've already tried.
• The type of phone you're using (e.g., analogue phone, DECT phone, VoIP phone).
• Your router model (if applicable).

Be polite and patient. The support agent may need to run diagnostics on your line or schedule a technician visit. Keep a record of your conversations with the provider, including the date, time, and the name of the agent you spoke with.

Preventative Measures: Staying Connected

Here are a few tips to prevent similar issues in the future:

• Keep your telephone wiring neat and organized.
• Regularly check your router's firmware for updates.
• If you’re using VoIP, ensure your router has a strong and stable internet connection.
• If you change your phone setup, double-check all connections and settings.

Conclusion: Staying Connected in Germany

Experiencing phone issues in a new country can be frustrating, but with a little troubleshooting, you can usually resolve the "Ich kann telefonieren aber nicht angerufen werden" problem. By understanding the common causes, following the troubleshooting steps, and contacting your provider when necessary, you can ensure you stay connected with friends, family, and colleagues during your time in Germany. Gute Reise und viel Erfolg! (Happy travels and good luck!)